Communications & Media

Pinpoint customer trends and insights through high-quality customer service

EmpireOne GS will help you build consumer loyalty, providing analytics and data for additional insight around your communication strategy. Our low-effort customer service strategies are guaranteed to deliver consistent quality while improving brand value and reducing customer turnover.

Customer Service

A wide array of omni channel options such as live chat, social media engagement, or phone support to your customers.
All customer service expert interactions performed through our contact centre will demonstrate the care and commitment you have toward your audience.

Billing & Subscription Management

End-to-end order support
Billing assistance
Subscription management: technical support, retention, and cancellations
Cross-selling services such as paper-to-digital upgrades or bundled services

Customer Insights & Reporting

Identify trends, product weakness, or service improvements through reporting
BPO allows you to gain insights around common customer complaints or product or service comments