Automotive

Understand Your Key Performance Indicators

Our periodic reporting tools give your decision makers the ability to manage and monitor the contact centre's performance. Close the gap between your company and customers.

Dealer/Supplier Administration & Management

  • Manage national or local-level administration and contact support operations.
  • Set appointments, communicate critical information to your clients, and manage inbound and outbound calls with the help of our customer service experts.
  • Build quality relationships with your customers and clients

Technical Support

Product & Warranty Assistance

  • Customer service experts provide assistance to manufacturers, dealers, suppliers, and vehicle owners with warranty repair or online order questions.
  • Process requests while performing legitimacy audits to reduce fraud and minimize costs.
  • Contact centre works with your operations department to improve the speed and quality of support provided.

Recall Management

  • Customer service experts act on recall notices by communicating to customers via email, snail-mail, or out-bound calls as per directive
  • Contact centre handle full life-cycle of recall management from first notice to vehicle repair, collection, or payment/reimbursement processing.
  • Customer service experts assist customers to action on recall, ensuring satisfaction in ease-of-process and end-result.